Subjects proposed for the open-ended questions
1. Explain your meaning by giving examples of products
-conformance to specifications when buying cars
-quality in manufacturing
o Marketing and sales
Give examples: what do you mean by determining needs and expectations of consumers (surveys and research); what do you mean by learning the product features (esthetical, technical)
o Product design and engineering
o Purchasing
Select quality-conscious suppliers
-prepare a list of suppliers
-criteria for selection: price-level, delivery time
- quality in services
o Education
o Hotel industry (browse the Internet)
e.g: Explain quality in education.
2. Select a product with which you are familiar
-concepts of excellence
o Criteria against which a company assesses its level of EFQM (Excellence Model Criteria)
- Leadership - refers to a company (manufacturing or service)
- Strategy - explain them for a company
3. (ISO)
If you are assigned quality manager, what are the first 5 steps taken to implement ISO 9001 model?
How would you gain commitment of your supervisor/boss for ISO 9001 certification? Benefits+results
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